Help Center & FAQ

To provide an accurate quote within 24 hours, please provide:

• Product Type: (e.g., Rigid Gift Box, Mailer Box, Paper Bag, Hang Tag, Manual, Book, Card, Gold Foil, etc.)
• Material: (e.g., Coated paper, Corrugated board, Kraft paper, Cardstock thickness/GSM)
• Size: (L x W x H, in cm or inch)
• Quantity: Per design/SKU
• Printing: (Outside only / Inside & Outside, CMYK or Pantone)
• Finish: (Matte/Gloss lamination, Foil Stamping, Embossing, Spot UV, etc.)
• Shipping Address: (City, Country, Zip Code) & Preferred Term (EXW / FOB / DDP)

Optional: Artwork or logo file (AI/PDF) if available.

Yes, we offer FREE design support!

We understand that not everyone is a professional designer. If you provide your logo (AI/PDF) and text, our engineering team will help you:

• Create the dieline (template) for your artwork.
• Fix simple layout issues and text placement.
• Provide 2D & 3D digital proofs so you can visualize the final box before printing.

Yes, we strongly recommend sampling.

• Digital Sample (Free): A PDF 3D mock-up to check structure and visuals.
• Physical Sample (Paid): A real printed box mailed to you (approx. 5-7 days).

Our goal is to offer the best value. While we can support trial runs of 500 pcs for many items, some specialty products require 1,000 pcs start.

Yes. We operate on a tiered pricing model similar to "VistaPrint Corporate."
For example, increasing your order from 500 to 1,000 pcs might only increase the total cost by 20-30%, dropping your unit cost significantly. We also offer annual contract pricing for recurring enterprise orders.

We take brand protection seriously.

• Confidentiality: Your artwork and packaging designs are never shared with other clients.
• Internal Use Only: We use your files solely for your orders and internal production.
• NDA: We are happy to sign a Non-Disclosure Agreement (NDA) upon request.

Absolutely. We are committed to sustainable packaging.

• Materials: FSC-certified paper, 100% recycled corrugated board, and biodegradable kraft.
• Inks: We use soy-based vegetable inks instead of petroleum inks.

Ask us for our "Green Pack" options when quoting.

If you find any quality issues, please contact us within 7 days after receiving the goods with the following info:

1. Clear photos or videos showing the defect.
2. The affected quantity and the shipping marks on the cartons.

Our QC team will review the case within 24-48 hours.

If the issue is confirmed to be caused by our production, we will offer:

• Free Reprint: For the affected items.
• Refund/Credit: For the defective quantity.

Our goal is to solve any issue fairly and efficiently.

Yes, we ship globally! Our main export ports are Guangzhou and Shenzhen in South China.

We offer flexible shipping methods based on your budget and timeline:

• Express: FedEx / DHL / UPS (Fastest).
• Air Freight: To your nearest airport.
• Sea Freight: To your major seaport.
• DDP (Door-to-Door): Delivery directly to your warehouse/office.

Please tell us your City & Zip Code, and we will recommend the most cost-effective shipping plan.

No, shipping is not included in the unit price of the boxes/bags.

Because shipping costs vary greatly depending on destination, weight, and shipping method (Sea vs. Air), we calculate it separately.

• EXW / FOB Terms: You pay your own forwarder.
• DDP Terms: We quote you a total price that includes shipping + duties, so you know the final cost upfront.

Yes! This is the easiest option for most clients.

We handle customs clearance and pay the import duties for you. We will add these shipping costs to your final invoice, so you just pay us once and wait for delivery at your office/warehouse.

Production time depends on the complexity of the product:

• Fastest (7-10 Days): Cards, Hang Tags, Stickers, Labels, Instruction Manuals.
• Standard (10-15 Days): Folding Carton Boxes, Corrugated Mailers, Paper Bags, Booklets.
• Premium/Handmade (15-25 Days): Rigid Gift Boxes, Gold Foil, Hardcover Books.

* Note: Time is counted after artwork approval and deposit. Shipping time is extra.

For new customers we usually work with 30% deposit and 70% balance before shipment. We accept bank transfer (T/T) and can also discuss other options for long-term partners.

Our standard quotation covers the product manufacturing cost (printing, material, labor, packing).
Shipping costs, import taxes, and custom duties are quoted separately unless you specifically request a "Landed Cost" (DDP) quote.